Voucher Terms and Conditions 

1. The following terms and conditions apply to the redemption and use of promotional vouchers and voucher codes ("Vouchers"). 

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2. Vouchers are only valid on NeuCommunity or Biz@NeuXP website, mobile website and mobile application. Not valid for any online marketplaces and offline channels.

 

3. For the purpose of redemption, a valid code or voucher must be entered at the checkout page or presented before making payment. 

 

4. Customers can only redeem up to one Voucher per checkout. Vouchers cannot be combined.

 

5. Customers can only use the Voucher once. 

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6. Voucher validity is limited in time as stated with code. 

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7. NeuXP Group reserves the right to cancel or modify any order, or revoke the use of Vouchers for any reason, including due to: 

a. suspicious or fraudulent purchasing activity or Voucher use; 

b. Voucher abuse, including the use of multiple accounts or multiple checkouts associated with the same customer or group of customers; or 

c. Voucher used in bad faith (including resold Vouchers or use of Vouchers by customers purchasing products for the purpose of re-selling). 

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8. Unless otherwise stated, Vouchers are not valid in conjunction with other promotions or discounts. 

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9. Additional terms and conditions may be specified in relation to specific voucher code (for example, duration, eligibility, discount amount and products covered), and will govern the use and redemption of those vouchers. 

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10. Vouchers are not exchangeable for cash. 

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11. NeuXP Group will not be liable and/or be required to offer replacement Vouchers, discounts, credits, cash or otherwise compensate customers for: 

a. discontinued or cancelled Vouchers; 

b. improper use of, or inability to redeem, a Voucher; or 

c. the inability to redeem a Voucher due to technical issues. 

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12. NeuXP Group reserves the right to change these terms & conditions or cancel any promotions at any time and without notice. 

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13. New customer(s) mean customer who are signing up as a user with NeuCommunity or Biz@NeuXP for the first time.