Frequently Asked Questions (FAQs)

1.  What is XPlore?

XPlore is one of the services under Buddyz that offers a variety of attraction park tickets to more than 2,000 attraction centres across Southeast Asia.

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2.  Where can I purchase these tickets?

XPlore is currently accessible via NeuXP app in Apple and Google Play Store.

 

3. Where can I find my tickets after purchasing them?

You may go to ‘E-Tickets’ tab to retrieve your tickets immediately upon purchasing them and flash your QR code for your tickets at the entrance of the attraction park.

 

4. Can I cancel my tickets after purchasing them?

Yes, you can, and you will receive a full refund in the form of credits for your next purchase with us.

5. I’ve made my purchase but realized that I have selected the wrong date of entrance. Is there a way to rectify this?

Definitely, you can send us a message to our customer service agent (Click here) and we will assist you with your request.

 

6. Are there any advance days of notice required for my ticket purchase before I can use them?

Different attractions may require booking in advance within a certain number of days before you can use the ticket as there may be separate details required by the attraction park themselves. We would HIGHLY RECOMMEND a minimum of 7 days period in advance for your purchase. Otherwise, do check with us directly if your date of entry is less than 7 days and we will be happy to advise you accordingly.

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