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Privacy Policy

Thank you for choosing to be part of Ignite Fintech Ltd ("Company", "we", "us", "our"). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this privacy notice or our practices with regards to your personal information, please contact us at When you visit our website "Website"), and more generally, use any of our services (the "Services", which include the Website), we appreciate that you are trusting us with your personal information. We take your privacy very seriously. In this privacy notice, we seek to explain to you in the clearest way possible what information we collect, how we use it and what rights you have in relation to it. We hope you take some time to read through it carefully, as it is important. If there are any terms in this privacy notice that you do not agree with, please discontinue use of our Services immediately. This privacy notice applies to all information collected through our Services (which, as described above, includes our Website), as well as, any related services, sales, marketing or events. Please read this privacy notice carefully as it will help you understand what we do with the information that we collect. 1. What information do we collect? Personal information you disclose to us In Short: We collect personal information that you provide to us. We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and services when you participate in activities on the Website, or otherwise when you contact us. The personal information that we collect depends on the context of your interactions with us and the Website, the choices you make, and the products and features you use. The personal information we collect may include the following: Personal Information provided by you. We collect names, phone numbers, email addresses, and other similar information. All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information. Information automatically collected In Short: Some information — such as your Internet Protocol (IP) address and/or browser and device characteristics — is collected automatically when you visit our website. We automatically collect certain information when you visit, use, or navigate the Website. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our website and other technical information. This information is primarily needed to maintain the security and operation of our website and for our internal analytics and reporting purposes. Like many businesses, we also collect information through cookies and similar technologies. The information we collect includes: •Log and Usage Data. Log and usage data is service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our website, which we record in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type, and settings, and information about your activity on the Website (such as the date/time stamps associated with your usage, pages, and files viewed, searches and other actions you take such as which features you use), device event information (such as system activity, error reports (sometimes called 'crash dumps') and hardware settings). •Location Data. We collect location data such as information about your device's location, which can be either precise or imprecise. How much information we collect depends on the type and settings of the device you use to access the Website. For example, we may use GPS and other technologies to collect geolocation data that tells us your current location (based on your IP address). You can opt out of allowing us to collect this information either by refusing access to the information or by disabling your Location setting on your device. Note, however, if you choose to opt-out, you may not be able to use certain aspects of the Services. 2. How do we use your information? In Short: We process your information for purposes based on legitimate business interests, the fulfillment of our contract with you, compliance with our legal obligations, and/or your consent. We use personal information collected via our website for a variety of business purposes described below. We process your personal information for these purposes in reliance on our legitimate business interests, to enter into or fulfil a contract with you, with your consent, and/or for compliance with our legal obligations. We indicate the specific processing grounds we rely on next to each purpose listed below. We use the information we collect or receive: •To send administrative information to you. We may use your personal information to send you products, services, new feature information, and/or information about changes to our terms, conditions, and policies. •To protect our Services. We may use your information as part of our efforts to keep our website safe and secure (for example, for fraud monitoring and prevention). •To enforce our terms, conditions, and policies for business purposes, to comply with legal and regulatory requirements, or in connection with our contract. •To respond to legal requests and prevent harm. If we receive a subpoena or other legal request, we may need to inspect the data we hold to determine how to respond. •To send you marketing and promotional communications. We and/or our third-party marketing partners may use the personal information you send to us for our marketing purposes if this is under your marketing preferences. For example, when expressing an interest in obtaining information about us or our website, subscribing to marketing, or otherwise contacting us, we will collect personal information from you. You can opt out of our marketing emails at any time (see "What are your Privacy Rights" below). •Deliver targeted advertising to you. We may use your information to develop and display personalized content and advertising (and work with third parties who do so) tailored to your interests and/or location and to measure its effectiveness. •For other business purposes. We may use your information for other business purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns, and evaluating and improving our Website, products, marketing, and your experience. We may use and store this information in aggregated and anonymized form so that it is not associated with individual end users and does not include personal information. We will not use identifiable personal information without your consent. 3. Will your information be shared with anyone? In Short: We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations. We may process or share the data that we hold based on the following legal basis: •Consent: We may process your data if you have given us specific consent to use your personal information for a specific purpose. •Legitimate Interests: We may process your data when it is reasonably necessary to achieve our legitimate business interests. •Performance of a Contract: Where we have entered into a contract with you, we may process your personal information to fulfill the terms of our contract. •Legal Obligations: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process, such as in response to a court order or a subpoena (including in response to public authorities to meet national security or law enforcement requirements). •Vital Interests: We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person and illegal activities, or as evidence in litigation in which we are involved. More specifically, we may need to process your data or share your personal information in the following situations: •Business Transfers. We may share or transfer your information in connection with or during negotiations of any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company. 4. Do we use cookies and other tracking technologies? In Short: We may use cookies and other tracking technologies to collect and store your information. We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Notice. 5. Do we use Google Maps? In Short: Yes, we use Google Maps to provide better service. This website uses Google Maps APIs which is subject to Google’s Terms of Service. You may find the Google Maps API Terms of Service here. To find out more about Google’s Privacy Policy, please refer to this link. We obtain and store on your device ('cache') your location for twelve (12) months. You may revoke your consent anytime by contacting us at the contact details provided at the end of this document. 6. How long do we keep your information? In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this privacy notice unless otherwise required by law. We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). No purpose in this notice will require us to keep your personal information for longer than 1 year. When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible. 7. How do we keep your information safe? In Short: We aim to protect your personal information through a system of organizational and technical security measures. We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security, and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our website is at your own risk. You should only access the Website within a secure environment. 8. What are your privacy rights? In Short: In some regions, such as the European Economic Area, you have rights that allow you greater access to and control over your personal information. You may review, change, or terminate your account at any time. In some regions (like the European Economic Area), you have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure; (iii) to restrict the processing of your personal information; and (iv) if applicable, to data portability. In certain circumstances, you may also have the right to object to the processing of your personal information. To make such a request, please use the contact details provided below. We will consider and act upon any request under applicable data protection laws. If we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time. Please note however that this will not affect the lawfulness of the processing before its withdrawal, nor will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent. If you are a resident of the European Economic Area and you believe we are unlawfully processing your personal information, you also have the right to complain to your local data protection supervisory authority. You can find their contact details here: If you are a resident in Switzerland, the contact details for the data protection authorities are available here: Cookies and similar technologies: Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our website. 9. Controls for Do-not-Track features Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track ("DNT") feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this privacy notice. 10. Do we make updates to this notice? In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws. We may update this privacy notice from time to time. The updated version will be indicated by an updated "Revised" date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information. 11. How can you contact us about this notice? If you have questions or comments about this notice, you may contact us by email at 12. How can you review, update, or delete the data we collect from you? Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, change that information, or delete it in some circumstances. To request to review, update, or delete your personal information, please submit a request by emailing us at We will respond to your request within 30 days.

Terms of Use

Please read these Terms of Use carefully. By accessing, browsing and/or using Ignite Fintech Ltd and its Group of companies (“Ignite Fintech”) website, or any applications including mobile applications made available by Ignite Fintech Ltd (together, the “Platform”), however accessed, you agree to be bound by these terms of use (“Terms of Use”), which may change at any time without prior notice. Any analysis or transformation of data provided herein is made by Ignite Fintech and shall not be attributed to the respective authorities or its statutory bodies. These Terms of Use affect your legal rights and obligations. If you do not agree to be bound by all of these Terms of Use, do not access or use the Platform. Access to the Platform Except as otherwise noted in the Platform developed by Ignite Fintech, all content and material including information, photos, podcasts, blog posts, graphics/charts, icons, code, design, and overall appearance are the property of Ignite Fintech (and its affiliates) and should not without our prior written consent; be used, modified or reproduced. All the intellectual property rights, including copyrights, patents, trademarks, and trade secrets in the Platform are owned by Ignite Fintech. Neither these Terms of Use (nor your access to the Platform) transfers to you or any third party any rights, title, or interest in or to such intellectual property rights, except for the limited access rights expressly set herein. Subject to these Terms of Use, Ignite Fintech hereby grants you a non-transferable, non-exclusive, revocable, limited license to use, browse and/or access the Platform solely for your own personal, non-commercial use subject to the following restrictions: (a) you shall not license, sell, rent, lease, transfer, assign, distribute, host, or otherwise commercially exploit the Platform, whether in whole or in part, or any content displayed on the Platform; (b) you shall not modify, make derivative works of, disassemble, reverse compile or reverse engineer any part of the Platform; and (c) except as expressly stated herein, no part of the Platform may be copied, reproduced, distributed, republished, downloaded, displayed, posted or transmitted in any form or by any means. Disclaimer The Platform is intended for general informational purposes only. All contents in the Platform should not be relied upon as legal or other professional advice or used as a substitute for legal or other professional advice on the particular facts and circumstances at issue. Ignite Fintech makes no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability, or availability of its contents on the Platform for any purpose. Ignite Fintech accepts no responsibility for any loss that may arise from accessing or reliance on information contained on the Platform and at this moment expressly disclaims, to the fullest extent permitted by applicable law, any and all liability for any loss or damage arising out of or in connection with the use of the Platform or its contents. Scope of Service Ignite Fintech provides an online platform whereby users and/or companies are able to open a bank account to perform online transactions globally or other services (“Services”). All services which include but are not limited to banking services and card programs are provided by the respective licensed financial institutions in the respective jurisdictions. Our international exchange rates are always derived from the most current information available from our reference rate provider and usually the mid-market exchange rate. However, Ignite Fintech does not verify or guarantee the timeliness or accuracy of all rates provided on the platform. We may change our reference rate provider from time to time without providing advanced notice to you. There may be inaccurate information collected due to sudden changes in market conditions or other circumstances within a short time. We are not held liable for any form of inaccurate information presented. Please be assured that we are doing our best to ensure that our rates remain competitive at all times and should there be any case of unforeseen circumstances, please do not hesitate to email so that we can assist you as soon as possible. Ignite Fintech has the right to refuse any form of account opening or perform a cancellation of account at our sole discretion for any cause without giving reasons for the rejection/refusal/cancellation. The reasons for the cancellation or rejection may be due to the below: 1.Breach of Terms of Use 2.Trade or economic sanctions, embargo, prohibitions in regulations, fraud or theft (or indication or suspicion of fraud or theft) 3.Suspicion of criminal activity or suspicious ordering 4.Services not available or no longer made available by the Vendor 5.User providing inaccurate, erroneous or misleading information 6.Issues with credit card electronic communications, information or transactions 7.Refusal of user to provide information, displaying inappropriate behavior, threats, insults, refusal to provide information, practical impediments, communication difficulties or breakdowns, history of breaches of these Terms 8.Placed on any “blacklists” or “watchlists” by government or international organization Ignite Fintech reserves the right to delete or remove the account of any user of the Platform temporarily or permanently at any time. Removed users shall not attempt to use the Platform using other names or through other users. If found, Ignite Fintech can terminate the user's account at any time immediately. Ignite Fintech’s Responsibility You hereby agree that Ignite Fintech is not responsible or liable for any losses or damages incurred as the result of any dealings. If there is a dispute arising between participants on this site, or between users and any third-party vendors, you hereby understand and agree that Ignite Fintech is under no obligation to become involved in any form of dispute. In the event of a dispute with one or more other users or third parties, you hereby release Ignite Fintech, its holding companies, subsidiaries, directors, and employees from any form of claims, demands, and damages of every kind arising in any way related to such disputes. Termination Notice Due to any reason, without notice, Ignite Fintech reserves the right to terminate or suspend your access to the Services at any time which may result in a forfeiture associated with your access to the Platform. Should there be any form of breach in the Terms of Use, Ignite Fintech has the right to suspend the user's access to all Services immediately without prior notice or liability Upon termination of your account, your access to the Platform will immediately cease and you will lose access to all Services and benefits where applicable. If this Terms of Use is terminated as a result of your breach, Ignite Fintech reserves the right to forfeit any outstanding vouchers you may have purchased before said termination, without refund or liability to you. Closure or deletion of account If you're encountering any issue on the Ignite Fintech platform, you may refer to our customer support team at In the event you wish to close or delete your account you may do so through the platform at any time by following the steps below: •Tap on the Settings button on the top right of the main page •Select Profile •Scroll down to Actions and tap Close Account After taking the steps to close/ delete your account, it will first be deactivated within 2 business days. You will receive a notification from us once your request is successful and you will no longer have access to your account. After an additional 30 days, your account will be permanently deleted. This means that your account, account settings and other data in our main user database will be deleted. We may retain some personal data for certain legal, security, and business needs as per the Terms of Use, Privacy and Cookies Policy which you have accepted at the point of account creation. For more information, please refer to our Terms of Use, Privacy and Cookies Policy. Contact Please contact Ignite Fintech at with regards to any questions or to report any violation that may arise with regards to this Terms of Use.

Cookies Policy

Please read this cookies policy carefully before using our sites. This policy explains how cookies are used on our sites and may be amended from time to time. This cookies policy applies to any product or service that links to this policy or incorporates it by reference. We use cookies and other technologies to ensure everyone who uses Ignite Fintech has the best possible experience. We mainly use cookies to authenticate and remember our registered users, count visitor numbers, and find out their custom preferences, helping us to make changes so you can find what you are looking for faster and easier. By using our website, you agree that we can place cookies on your device. You further agree to give informed consent for storage and access to information stored in your device. You can block cookies using your browser settings or allow cookies from specific websites by making them “trusted websites” in your Internet browser. Please be aware that some of our services will not function if your browser or device does not accept our cookies. What is a cookie? A cookie is a small piece of data that a website/mobile application asks your browser to store on your computer or mobile device. The cookie allows the website/mobile application to “remember” your actions or preferences over time. Most browsers support cookies, but users may set their browsers to decline them and may delete them whenever they like. Uses of Cookies We use cookies on our website/mobile application. Any browser visiting these sites will receive cookies from us. We also place cookies in your browser when you visit other sites that host our plugins or tags. If you are our registered user but logged out of your account on a browser, we may continue to track your interaction with our services on that browser for up to thirty (30) days to generate usage analytics for our services, which analytics we may share with other registered users or business partners. Until and unless you delete those cookies from your browser, we may use the information therein for the purposes listed herein. The Types of Cookies We Use The information below relates to the types of cookies used on our websites. Persistent Cookie: Once you sign into the website/mobile application, a persistent cookie will stay in your browser and remember you as an existing user. The persistent cookies will be read by Ignite Fintech whenever you return to Ignite Fintech or interact with our services. Session Cookie: A temporary cookie that only remains in the cookies file of your browser until you close the browser. Besides cookies belonging to Ignite Fintech (first-party cookies), third-party cookies may also be placed on your device by our business partners for the purposes listed herein. Performance Cookies: In most cases, the information these cookies collect is anonymous and is only used to improve how our websites work and to help us identify issues you may have when using our online services. Purposes of Storage or Access to Information Advertising or targeting: We may use first-party cookies or third-party cookies to deliver you your interested advertisement. Similarly, our business partners may use a cookie to determine whether we have posted their advertisement or provide us the information about how you interact with advertisements such as whether you have clicked on the advertisement. Authentication: Once you have registered with Ignite Fintech, cookies help us store and present your personal information and personalise your experience. Operation: We may use cookies to operate our websites, applications, and tools. Login information is stored in a cookie so the users can enter and leave the sites and applications without having to re-enter the same authentication information over and over. Preferences, features, and services: Cookies help to provide us with information about your custom preferences, including your spending habits and communications preferences. Cookies also provide you with features, insights, and customized content in conjunction with our plugins. Research, performance, and analytics: Cookies help us to analyze how well our website and plugins perform in different locations. We also use cookies to understand, research, and improve our products, features, and services. Security: We use cookies to enable and support our security features, and to help us detect authentication abuses, irregular site behavior, and fraudulent activity. Disabling/Enabling Cookies If you do not want to receive cookies, you can modify your cookie settings on your computer or other devices, following the instructions provided by your website or mobile browser (usually located within the "Help", "Tools" or "Edit" facility). Please note that if you set your browser to disable cookies or other technologies, you may not be able to access certain parts of our Service and other parts of our Service may not work properly. What happens to cookies that have been downloaded in the past? If you have disabled one or more cookie categories, we may still use information collected from existing cookies. However, we will stop using the disabled cookies to gather any further information. You can delete existing cookies from your browser.

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